Guests are not allowed to bring outside food or beverages into the DCU Center. We have a number of concession stands available with options for your indulgence.
In addition, we offer several concession items that are Dairy-Free and Gluten-Free. If you or your guests have special dietary restrictions, or a medical condition, please email our Guest Relations department prior to your visit.
Yes, we serve peanuts at our facility. Depending on the severity of the allergy, we may be able to make certain accommodations. Please contact the box office at 508-929-0164 before purchasing tickets to obtain more information.
Guests may bring in small purses/wristlets with a maximum size of 8x10 inches. Medical bags and diaper bags are allowed and will be checked prior to entry. All other bags larger than 8x10 inches will not be permitted in.
All ticket sales are final. No refunds or exchanges are allowed.
All individuals two years of age or older must have a valid ticket for entry into the DCU Center. A child under two years of age is admitted free of charge for all events, provided that the child sits on a patron's lap.
If certain events differ from this standard policy, it will be noted on the event information page.
Cameras with detachable lenses are not allowed. Only approved media may bring in large scale cameras. Photography on your cellphone is permitted with limited exceptions that would be noted on the specific event page.
Prohibited items include items which could be used as a weapon, unlawful substances, bottles or cans, helium balloons, laser pens, umbrellas, backpacks, knapsacks, luggage, coolers, parcels, briefcases, tablets and like articles. Please note that guests with prohibited articles will be turned away at the entrances.
Event attendees may be subject to a search upon entering the facility. A Security Screening (walk-through metal detector and/or security wand) may be conducted for events in the Arena and Convention Center. If deemed necessary, pat downs may be conducted. Guests should plan to arrive earlier than normal, with their ticket and limited belongings, to allow for this enhanced security process.
Tickets purchased on ticketmaster.com are easily accessed through their app. Download and sign into the Ticketmaster app prior to the event. Your tickets will download to your wallet. Having this ready upon entering will ensure a smooth and contactless entrance process.
Guests are not allowed to exit and re-enter the Arena during events.
The DCU Center is a smoke-free facility The use of vape pens inside the facility is strictly prohibited.
To report a lost item or turn in an item you’ve found, please seek out the nearest DCU Center team member. If you need to reach Lost & Found after an event, please call 508-929-0181.
Please note that facility and or event management reserves the right to alter policies at any time.
Still Have Questions?
Can't find the answer you’re looking for? Please reach out to our Guest Relations Department.